DATA ANALYSIS
Operational Analysis & Controlling
Dynamic Excel dashboards and monitoring of measurable KPI indicators.
VICTOR BALOG
A strategic blend of field experience, technical understanding, operational controlling and the practical use of AI tools.
“The future of business belongs to those who know how to harness data and technology. My passion lies in finding innovative digital solutions, mastering AI tools and applying them to real business challenges. Through VX360, I turn that passion into your everyday operational and financial advantage.”
COST OPTIMISATION
Cost & Inventory Optimisation
Precise resource planning, faster inventory turnover and reduced waste and stock loss.
FIELD SUPERVISION
Field Supervision & Coordination
Organisation of complex multi-location systems and direct team management.
AI & STANDARDS
SOP & AI Integration
Introducing digital SOP procedures and directly integrating AI solutions.
SPLIT //
Faculty of Maritime Studies
Electronics and Energy Engineering — understanding complex technical systems.
ŠIBENIK //
Industrial and Vocational School
Electronics Mechanic — a hardware foundation and analytical approach.
ŠIBENIK //
Libar Training Centre
Tourism programme, Pastry Chef — knowledge of recipes, standards and gastronomy.
ALGEBRA //
SQL Database and Windows Server Administrator
ALGEBRA //
Advanced Excel Analytics and Business Reporting
NEXUS ACADEMY //
The Completed Online MBA
MTF INSTITUTE //
Certificate in Business & Operations Management Excellence
PROFESSIONAL JOURNEY
PROFILE
Architecture of operational excellence & AI transformation
360° Vision: Measurable profitability and sustainable systems
With more than 20 years of direct field and management experience in the most complex hospitality and nautical sectors, I combine high American operational standards of mass systems with the fine precision of Michelin fine dining and advanced digital and AI tools.
From managing F&B operations on superyachts and the Guinness World Record holder (Golden Horizon), through restructuring the operations of Michelin-starred groups (Boškinac), to launching the vx360 platform and implementing digital systems – the work focuses on measurable profitability, cost control and process optimisation.
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- Operational management of F&B systems:
- Setting standards and recipes, organising shifts, improving workspace ergonomics and standardising service.
- F&B Cost Control:
- Stabilising raw-material costs, optimising supply chains and preparing comprehensive annual budgets.
- Digital transformation & AI integration:
- Introducing AI tools, automating administration and creating digital contracts and work instructions.
- DHM (Digital HACCP Manager) & WorkFlow:
- Strategically leading the full transition from paper records to a digital system.
- Human resources management:
- Workforce stabilisation, micro-location wireless communication between service and kitchen teams, and raising hygiene standards.
2023 – 2025
Financial stabilisation & international gastro-diplomacy
Cissa d.o.o.
Hotel and Restaurant Boškinac
Konoba Boškinac
Club Kalypso Zrće
MICHELIN Guide confirmation
2023 – 2025 | Cissa d.o.o. (Hotel & Restaurant Boškinac, Konoba Boškinac, Club Kalypso Zrće)
Successfully managing and stabilising the operations of one of Croatia’s most highly regarded gastronomy and entertainment groups. The focus was on introducing strict financial discipline, optimising costs and addressing key challenges related to a scarce workforce.
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- Business stabilisation:
- Preparing a comprehensive budget and controlling F&B costs across the entire group.
- Human resources management:
- Resolving the challenges of a scarce workforce, negotiations and the standardisation of accommodation units, as well as creating new, precise employment contracts.
- International representation:
- Participating in a prestigious seven-day gastronomic tour in Turkey (organised by JRE Croatia and Metro Croatia) to mark Turkey’s entry into the Michelin Guide. JRE Croatia Metro Croatia
2021 – 2023
Destination management
Adriatic Holidays Group
Hotel Miramare NovigradHotel Artenjana Grožnjan
Hotel La Parenzana Volpija
Luxury villas and speedboat fleet
2021 – 2023 | Managing the group’s entire F&B sector in Istria
Creating distinctive concepts and positioning properties in the demanding Istrian market. Combining fine gastronomy with luxury services (VIP & Luxury) and attracting high-spending international clientele.
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- La Parenzana Restaurant :
- Actively participating in the creation and strategic positioning of the restaurant among Istria’s top 10 restaurants.
- VIP & Luxury segment:
- Organising exclusive gastronomic events in cooperation with a luxury speedboat fleet (hosting the international "Go Luxury" club of supercar owners).
2016 – 2020
Nautical giants: From superyachts to a Guinness record holder
2016 – 2020 | DIV Cruises / DIV Group / Brodosplit
Managing F&B operations in the extremely dynamic and demanding environment of luxury nautical tourism. Responsible for setting standards on exclusive mega-yachts and the world’s largest sailing ships.
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- Rapid progression:
- Vertical advancement within the corporation – from restaurant manager to F&B manager for the entire DIV Group cruise division.
- M/Y Monet & M/Y Katina :
- Managing F&B operations on luxury cruises across the Mediterranean, Caribbean, Bahamas and Thailand.
- Golden Horizon (Flying Clipper) :
- Actively participating in the preparation and world premiere of the world’s largest square-rigged sailing ship (162.22 m – entered in the Guinness World Records).
- Ergonomic design:
- Participating in the design drawings and operational layout of restaurants and kitchens on the vessels Klara and Picasso, successfully aligning aesthetics with professional functionality.
2015 – 2020
PARALLEL PROFESSIONAL TRACK
Innovative operations: Wireless systems & local producer network
2015 – 2020 | Fidas Winery (Korčula), Ville Matilde Resort (Vodice) & independent projects
Implementing advanced technological solutions to maximise service speed and launching pioneering marketing and sustainable projects that connect technology, tourism and local production.
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- Innovative technologies:
- Introducing Orderman and Azbar systems, together with wireless audio communication between waiters and the kitchen at Matilde Resort.
- Video technology pioneer:
- One of the first users of GoPro technology in Croatia (the third official camera in Croatia), producing promotional videos for adventure and nautical tourism (Kornati, Krka, Šibenik).
- Authentic gastronomic souvenirs:
- Developing a brand of luxury ecological gift chests with authentic Croatian products sourced from a network of small family farms (OPG).
2009 – 2011
American SOP standards & operational discipline
2009 – 2011 | Carnival Cruise Line (USA)
Gaining valuable international experience working with mass systems under the strictest American business standards. Managing processes in a highly controlled environment with more than 5,000 passengers and crew.
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- Mass systems:
- Daily work and coordination under maximum workload and high guest frequency.
- Key lesson:
- Adopting rigorous hygiene protocols (USPH), detailed work analytics, branding and strict process organisation that became the foundation for all future successful projects.
2006 – 2009
Foundations of the profession: Direct contact with authentic gastronomic standards
2006 – 2009 | Beginnings in hospitality & high-end tourism
Building a professional path from the foundations in renowned Adriatic properties. Developing an authentic understanding of the needs of high-end guests through work with fine wines, local ingredients and elite clientele.
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- Hotel Olympia **** (Vodice):
- Intensive work at Beach Bar Hangar followed by a rapid move into hotel operations on the direct recommendation of hotel management.
- Stella Maris Restaurant (Mljet, Polače):
- Honing the craft through work with fine wine labels, live lobsters and traditional, high-quality Mediterranean cuisine.
- Kavana Teatar (Dubrovnik):
- Working in an elite environment serving Dubrovnik’s upper class, diplomats and high-ranking international guests.
Let us start with a specific operational challenge.
Describe the venue, task or process you want to improve. VX360 will propose the first practical step without unnecessary complexity.